Customer Interviews No. 1

The opportunity I chose to explore was the need for easier, faster, and more personalized on-and-around campus transportation for students. Namely, I wanted to gauge students’ dissatisfaction with the SNAP system (including the vans, drivers, and application). I interviewed 5 of them to ask a few questions about their SNAP experiences and the videos are posted below, enjoy!       
I asked the following questions: "What is your overall opinion of SNAP, what comes to mind?" "What is the system's biggest flaw?" "Have you had any particularly disappointing experiences?" "What can you suggest to make SNAP a better service?"                              

https://www.youtube.com/watch?v=kjQ5-B--toQ

https://www.youtube.com/watch?v=HH7bb2wDqPg

https://www.youtube.com/watch?v=DqGKNKqrEhg

https://www.youtube.com/watch?v=TloTQjey-PE

https://www.youtube.com/watch?v=9DtJLFiZnu8

Even mentioning SNAP elicited a disappointed response from all 5 students I interviewed. I really did expect this type of commentary- extremely negative all around. I myself had similar experiences to the ones offered by the respondents. I am confident that there is an opportunity involved in a more efficient and personalized student transportation service here at the University of Florida.

I didn’t find this assignment to be particularly difficult; it was enjoyable and informative. I like making small talk with strangers, which is what this assignment felt like (except with a camera involved.) This is probably due to the fact that I have experience in political campaigning, public speaking, and debate. I recognize the value in going out into the world and acquiring raw testimony- it is invaluable to businesses and people alike. People skills are one aspect of commerce that can’t be taken over by a computer or automated process.